Customereye

Kegel8

Healthcare & Medical • United Kingdomwww.kegel8.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+27.0 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#422of 615
Top 69% · Mid Pack
#1 (best)#615 (worst)
#420Peer
#421Peer
#422This company
#423Peer
#424Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.1%
Delivery Shipping
12.6%
Loyalty
12.4%
Response Speed
11.6%
Product Quality
11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
73.5%
4
13.8%
3
4.2%
2
1.5%
1
7.0%

Based on 600 analyzed reviews. Sentiment is slipping: 70.4% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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