Karen Millen

Entertainment & Events • United Kingdomwww.karenmillen.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

3.89 ★ average rating · 850 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#245of 322

Top 76% · Bottom Tier

#1 (best)#322 (worst)

#243Peer

#244Peer

#245This company

#246Peer

#247Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 34% negative

66%

positive

Positive66%
Neutral1%
Negative34%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 826 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Loyalty

14.1%

Product Quality

12.7%

Response Speed

12.6%

Delivery Shipping

12.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 14.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 33.5% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

65.3%

4★

5.8%

3★

3.2%

2★

4.4%

1★

21.4%

Based on 850 analyzed reviews. Sentiment is holding steady: 44.4% of reviews in the last three months were positive, compared with 41.7% in the three months before that.

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