FACEIT

Entertainment & Eventsfaceit.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

43/100

+10.0 vs. last month2.34 ★ average rating · 1,034 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#254of 322

Top 79% · Bottom Tier

#1 (best)#322 (worst)

#252Peer

#253Peer

#254This company

#255Peer

#256Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 63% negative

34%

positive

Positive34%
Neutral3%
Negative63%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 992 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.8%

Product Quality

15.0%

Loyalty

11.7%

Problem Resolution

11.1%

Pricing

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 28.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 63.4% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

26.7%

4★

4.5%

3★

4.6%

2★

4.4%

1★

59.7%

Based on 1,034 analyzed reviews. Sentiment is improving: 74.1% of reviews in the last three months were positive, compared with 60.8% in the three months before that.

Unlock full insights