Jackpotjoy

Gaming & Esports • United Kingdomwww.jackpotjoy.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−32.2 vs. last month1.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#243of 259

Top 94% · Bottom Tier

#1 (best)#259 (worst)

#241Peer

#242Peer

#243This company

#244Peer

#245Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral2%
Negative43%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

23.9%

Pricing

19.7%

Customer Support

14.2%

Product Quality

10.2%

Problem Resolution

8.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•41 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

11.0%

4★

2.3%

3★

3.7%

2★

4.0%

1★

79.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 14.3% of reviews in the last three months were positive, compared with 16.3% in the three months before that.

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