iolo

Software & Web Services • United Stateswww.iolo.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−3.4 vs. last month3.79 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#242of 363

Top 67% · Mid Pack

#1 (best)#363 (worst)

#240Peer

#241Peer

#242This company

#243Peer

#244Peer

Overall Customer Sentiment

Mid Pack

39% of reviews positive, 59% negative

39%

positive

Positive39%
Neutral3%
Negative59%

Sentiment Balance

Covering September 2024 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 58% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.5%

Customer Support

17.6%

Problem Resolution

12.8%

Product Quality

10.9%

Pricing

10.6%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 58.5% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

53.7%

4★

11.5%

3★

12.0%

2★

6.0%

1★

16.9%

Based on 602 analyzed reviews. Sentiment is holding steady: 75.0% of reviews in the last three months were positive, compared with 73.7% in the three months before that.

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