Real Estate Institute

Professional Certification & Skills • United Stateswww.instituteonline.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−9.2 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#241of 281

Top 86% · Bottom Tier

#1 (best)#281 (worst)

#239Peer

#240Peer

#241This company

#242Peer

#243Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 20% negative

78%

positive

Positive78%
Neutral3%
Negative20%

Sentiment Balance

Covering September 2024 — 49 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 31% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

26.9%

Product Quality

20.6%

Customer Support

16.6%

Loyalty

15.6%

Response Speed

7.3%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.5%

4★

6.8%

3★

1.7%

2★

1.0%

1★

1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.1% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

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