Professional Certification & Skills • United Stateswww.instituteonline.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 156 days (about 117 per month). Busiest month: 37% of reviews.
Professional Certification & Skills average: score 70.7, rating 4.57 stars, reply rate 41.7%, over 1,318 ranked companies · benchmark 23 Oct 2026
Score
50.4
Industry average 70.7
20.3 below average
Rating
4.83
Industry average 4.57
0.26 above average
Reply rate
—
Industry average 41.7%
not measured
Among ranked Professional Certification & Skills companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 20% negative
Covering September 2024 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 31% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,318 ranked companies in Professional Certification & Skills (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 50.4 sits in the bottom quarter of about 1,300 ranked Professional Certification & Skills companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 100% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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