Indesit

Appliances & Home Electronics • United Kingdomwww.indesit.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

+37.5 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#47of 189

Top 25% · Top Tier

#1 (best)#189 (worst)

#45Peer

#46Peer

#47This company

#48Peer

#49Peer

Overall Customer Sentiment

Category Leader

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.1%

Problem Resolution

16.1%

Product Quality

14.1%

Response Speed

13.2%

Loyalty

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 47.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.3%

4★

6.0%

3★

0.7%

2★

1.5%

1★

14.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.2% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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