Customereye

Inc Authority

Legal & Compliance • USwww.incauthority.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
+1.1 vs. last month4.83 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#7of 101
Top 7% · Top Tier
#1 (best)#101 (worst)
#5Peer
#6Peer
#7This company
#8Peer
#9Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering July 2026 — 220 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
32.9%
Product Quality
19.7%
Onboarding
14.1%
Loyalty
10.5%
Pricing
5.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 11.8% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
93.3%
4★
2.5%
3★
0.7%
2★
0.5%
1★
3.0%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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