Illamasqua

Beauty & Wellnesswww.illamasqua.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

88/100

4.58 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#3of 351

Top 1% · Top Tier

#1 (best)#351 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.1%

Product Quality

20.4%

Response Speed

15.1%

Customer Support

10.1%

Loyalty

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 15.2% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.5%

4★

5.5%

3★

2.6%

2★

1.9%

1★

6.5%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 88.2% of reviews in the last three months were positive, compared with 91.2% in the three months before that.

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