Customereye

Humble Bundle

Hobbies & Arts • United Stateswww.humblebundle.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−100.0 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#384of 467
Top 82% · Bottom Tier
#1 (best)#467 (worst)
#382Peer
#383Peer
#384This company
#385Peer
#386Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.0%
Loyalty
17.6%
Pricing
16.8%
Customer Support
14.9%
Value For Money
8.5%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
61.0%
4
10.5%
3
9.3%
2
6.2%
1
13.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 18.8% of reviews in the last three months were positive, compared with 15.4% in the three months before that.

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