Comcast

Hobbies & Arts • United Stateswww.comcast.net

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

+3.5 vs. last month1.57 ★ average rating · 656 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#459of 467

Top 98% · Bottom Tier

#1 (best)#467 (worst)

#457Peer

#458Peer

#459This company

#460Peer

#461Peer

Overall Customer Sentiment

Below Average

15% of reviews positive, 83% negative

15%

positive

Positive15%
Neutral2%
Negative83%

Sentiment Balance

Covering August 2026 — 289 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 80% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.9%

Communication

13.9%

Problem Resolution

12.8%

Loyalty

12.7%

Pricing

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 26.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH91/100

91/100

signal score

•Built from a negative-review share of 82.5% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

7.3%

4★

2.3%

3★

4.9%

2★

11.0%

1★

74.5%

Based on 656 analyzed reviews. Sentiment is improving: 15.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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