Hrblock

Finance & Insurancewww.hrblock.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

14/100

1.19 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#373of 373

Top 100% · Bottom Tier

#1 (best)#373 (worst)

#369Peer

#370Peer

#371Peer

#372Peer

#373This company

Overall Customer Sentiment

Below Average

13% of reviews positive, 86% negative

13%

positive

Positive13%
Neutral2%
Negative86%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.9%

Customer Support

18.3%

Pricing

12.1%

Problem Resolution

11.1%

Communication

10.9%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 85.3% across this company's analyzed reviews.
•33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

2.8%

4★

0.5%

3★

1.3%

2★

3.2%

1★

92.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 4.8% of reviews in the last three months were positive, compared with 2.0% in the three months before that.

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