Software & Web Services • United Stateswww.hotspotshield.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,078 days (about 2.8 per month). Busiest month: 35% of reviews. Languages: en 85%, es 4%, fr 4%.
Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026
Score
45.7
Industry average 60.8
15.1 below average
Rating
3.25
Industry average 4.09
0.84 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 50% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,242 ranked companies in Software & Web Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.269 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.7 sits in the bottom quarter of about 2,200 ranked Software & Web Services companies (25th percentile: 51, median: 60). The weakest topic and the reply rate are the two levers that move this score fastest.
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