Customereye

Hiscox

Finance & Insurancewww.hiscox.co.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 354 days (about 17 per month). Busiest month: 15% of reviews. Languages: en 100%, nl 1%.

Overall Score

70/100
−29.2 vs. last month4.21 ★ average rating · 199 reviews
70/100 from 199 reviews over 12 months, moderate confidence.

Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026

Score

69.7

Industry average 63.2

6.5 above average

Rating

4.21

Industry average 4.27

0.06 below average

Reply rate

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Industry average 49.3%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#767of 2125 ranked in Finance & Insurance
Top 36% · Upper Half
#1 (best)#2125 (worst)
#765Peer
#766Peer
#767This company
#768Peer
#769Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Response Speed
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Customer Support
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Pricing
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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