Herbspro

Beauty & Wellness • United Stateswww.herbspro.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−40.0 vs. last month3.90 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#328of 351

Top 93% · Bottom Tier

#1 (best)#351 (worst)

#326Peer

#327Peer

#328This company

#329Peer

#330Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%

positive

Positive55%
Neutral3%
Negative43%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 989 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.2%

Response Speed

12.3%

Product Quality

11.3%

Customer Support

10.7%

Pricing

10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 42.8% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

63.6%

4★

7.6%

3★

4.9%

2★

2.8%

1★

21.0%

Based on 998 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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