Based on public reviews and response behavior.
100 reviews over 6 days (about 507 per month). Busiest month: 64% of reviews — one month dominates this sample. Languages: en 85%, unknown 13%, hr 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,026 ranked companies · benchmark 25 Oct 2026
Score
75.5
Industry average 64.8
10.7 above average
Rating
4.79
Industry average 4.32
0.47 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering August 2026 — 64 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 6% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,026 ranked companies in General Retail & Marketplaces (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.114 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 75.5 places the company in the top quarter of about 3,000 ranked General Retail & Marketplaces companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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