Customereye

Havens of Westcliff

Home & Living • United Kingdomwww.havens.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
+66.7 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#336of 675
Top 50% · Upper Half
#1 (best)#675 (worst)
#334Peer
#335Peer
#336This company
#337Peer
#338Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Customer Support
19.8%
Product Quality
16.1%
Response Speed
13.5%
Loyalty
10.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100
6/100
signal score
  • •Built from a negative-review share of 14.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
94.3%
4★
3.3%
3★
0.7%
2★
0.3%
1★
1.3%

Based on 600 analyzed reviews. Sentiment is improving: 94.1% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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