Customereye

Halfords Retail

Auto Parts & Accessories • United Kingdomwww.halfords.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 4 days (about 1522 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 95%, unknown 5%, af 1%.

Overall Score

73/100
Short observation window (4 days)
4.37 ★ average rating · 200 reviews
73/100 from 200 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Auto Parts & Accessories average: score 62.0, rating 4.32 stars, reply rate 33.6%, over 1,036 ranked companies · benchmark 30 Oct 2026

Score

73.0

Industry average 62.0

11.0 above average

Rating

4.37

Industry average 4.32

0.05 above average

Reply rate

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Industry average 33.6%

not measured

Competitive Performance Rank

Among ranked Auto Parts & Accessories companies

#222of 1036 ranked in Auto Parts & Accessories
Top 21% · Top Tier
#1 (best)#1036 (worst)
#220Peer
#221Peer
#222This company
#223Peer
#224Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

84% of reviews positive, 14% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering September 2026 — 199 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 14% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Response Speed
Hidden
Delivery Shipping
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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