Hachette Partworks

Hobbies & Arts • United Kingdomwww.hachettepartworks.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−1.7 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#411of 467

Top 88% · Bottom Tier

#1 (best)#467 (worst)

#409Peer

#410Peer

#411This company

#412Peer

#413Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering December 2024 — 71 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.5%

Response Speed

15.7%

Problem Resolution

13.5%

Product Quality

11.8%

Delivery Shipping

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.7%

4★

8.7%

3★

3.5%

2★

3.0%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is improving: 94.1% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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