Customereye

Gillmans

Appliances & Home Electronics • United Kingdomwww.gillmans.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+1.7 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#82of 189
Top 43% · Upper Half
#1 (best)#189 (worst)
#80Peer
#81Peer
#82This company
#83Peer
#84Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.2%
Customer Support
20.0%
Product Quality
13.3%
Response Speed
10.5%
Loyalty
8.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.7%
4
5.5%
3
2.2%
2
1.3%
1
3.3%

Based on 600 analyzed reviews. Sentiment is slipping: 86.1% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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