GenealogyBank

Media & Content • United Stateswww.genealogybank.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−2.7 vs. last month3.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#55of 172

Top 32% · Upper Half

#1 (best)#172 (worst)

#53Peer

#54Peer

#55This company

#56Peer

#57Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 41% negative

56%

positive

Positive56%
Neutral3%
Negative41%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 11% negative and 22% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.0%

Response Speed

11.6%

Communication

10.5%

Problem Resolution

10.5%

Product Quality

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

57.7%

4★

9.0%

3★

8.7%

2★

7.2%

1★

17.5%

Based on 600 analyzed reviews. Sentiment is improving: 93.0% of reviews in the last three months were positive, compared with 81.9% in the three months before that.

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