FreeWill

Legal & Compliance • United Stateswww.freewill.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−15.4 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#43of 101

Top 43% · Upper Half

#1 (best)#101 (worst)

#41Peer

#42Peer

#43This company

#44Peer

#45Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

41.5%

Customer Support

14.6%

Loyalty

12.1%

Product Quality

10.1%

Response Speed

8.7%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 16.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.0%

4★

3.0%

3★

0.8%

2★

0.7%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.1% of reviews in the last three months were positive, compared with 98.2% in the three months before that.

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