Customereye

FreeWill

Legal & Compliance • United Stateswww.freewill.com

Review data last updated .

Based on public reviews and response behavior.

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108 reviews over 161 days (about 20 per month). Busiest month: 27% of reviews. Languages: en 96%, unknown 3%, da 1%.

Overall Score

78/100
Short observation window (161 days)
4.81 ★ average rating · 108 reviews
78/100 from 108 reviews over 7 months, moderate confidence. trend not shown: window under six months.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

77.7

Industry average 70.0

7.7 above average

Rating

4.81

Industry average 4.51

0.30 above average

Reply rate

—

Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#298of 1072 ranked in Legal & Compliance
Top 28% · Upper Halfup 3 from last month
#1 (best)#1072 (worst)
#296Peer
#297Peer
#298This company
#299Peer
#300Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

98% of reviews positive, 1% negative

98%
positive
  • Positive98%
  • Neutral1%
  • Negative1%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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