FreedomVoice

Software & Web Services • United Stateswww.freedomvoice.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−4.0 vs. last month4.24 ★ average rating · 743 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#47of 363

Top 13% · Top Tier

#1 (best)#363 (worst)

#45Peer

#46Peer

#47This company

#48Peer

#49Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 692 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.0%

Product Quality

16.2%

Problem Resolution

11.5%

Loyalty

10.1%

Communication

9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 21.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

78.3%

4★

2.0%

3★

0.9%

2★

2.7%

1★

16.0%

Based on 743 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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