Customereye

Fraser Hart

General Retail & Marketplaceswww.fraserhart.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 140 days (about 43 per month). Busiest month: 30% of reviews. Languages: en 100%.

Overall Score

95/100
Short observation window (140 days)
+8.5 vs. last month4.82 ★ average rating · 200 reviews
95/100 from 200 reviews over 5 months, moderate confidence. trend not shown: window under six months.

General Retail & Marketplaces average: score 61.5, rating 4.17 stars, reply rate 35.6%, over 2,281 ranked companies · benchmark 4 Oct 2026

Score

94.5

Industry average 61.5

33.0 above average

Rating

4.82

Industry average 4.17

0.65 above average

Reply rate

—

Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#23of 2281 ranked in General Retail & Marketplaces
Top 1% · Top Tier
#1 (best)#2281 (worst)
#21Peer
#22Peer
#23This company
#24Peer
#25Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral0%
  • Negative7%

Sentiment Balance

Covering September 2026 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in General Retail & Marketplaces