Customereye

FortniteItems.gg

Entertainment & Events • United Stateswww.fortniteitems.gg

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

47/100
4.50 ★ average rating · 535 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#220of 322
Top 68% · Mid Pack
#1 (best)#322 (worst)
#218Peer
#219Peer
#220This company
#221Peer
#222Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering May 2021 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 519 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
18.9%
Customer Support
16.6%
Product Quality
14.6%
Delivery Shipping
14.3%
Loyalty
13.5%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.1%
4★
4.9%
3★
2.4%
2★
2.4%
1★
8.2%

Based on 535 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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