Customereye

247TVStream

Entertainment & Events • United States247tvstream.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−10.7 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#219of 322
Top 68% · Mid Pack
#1 (best)#322 (worst)
#217Peer
#218Peer
#219This company
#220Peer
#221Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering September 2024 — 55 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.5%
Product Quality
15.2%
Problem Resolution
12.7%
Loyalty
11.3%
Response Speed
9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100
63/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
73.3%
4
4.5%
3
0.8%
2
0.5%
1
20.8%

Based on 600 analyzed reviews. Sentiment is slipping: 72.8% of reviews in the last three months were positive, compared with 97.6% in the three months before that.

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