Based on public reviews and response behavior.
100 reviews over 2,913 days (about 1 per month). Busiest month: 29% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026
Score
58.7
Industry average 67.9
9.2 below average
Rating
2.82
Industry average 4.44
1.62 below average
Reply rate
—
Industry average 45.4%
not measured
Not ranked
no reviews in the last 12 months
48% of reviews positive, 52% negative
Covering August 2018 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 76% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,448 ranked companies in Home & Living (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.152 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Value For Money" is the strongest recurring theme in the reviews: 10 mentions with a sentiment score of 71.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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