Fiverr

Jobs & Recruitment • United Stateswww.fiverr.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+4.0 vs. last month3.04 ★ average rating · 1,599 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#73of 78

Top 94% · Bottom Tier

#1 (best)#78 (worst)

#71Peer

#72Peer

#73This company

#74Peer

#75Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral1%
Negative44%

Sentiment Balance

Covering August 2026 — 158 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.3%

Product Quality

15.3%

Loyalty

12.2%

Delivery Shipping

10.7%

Problem Resolution

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 44.3% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

44.7%

4★

3.7%

3★

5.1%

2★

4.3%

1★

42.3%

Based on 1,599 analyzed reviews. Sentiment is improving: 64.5% of reviews in the last three months were positive, compared with 7.8% in the three months before that.

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