Customereye

Fieldguard Limited

Veterinary & Pet Services • United Kingdomwww.fieldguard.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+5.4 vs. last month4.91 ★ average rating · 405 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#53of 92
Top 58% · Mid Pack
#1 (best)#92 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 0% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 389 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.0%
Product Quality
18.7%
Response Speed
18.3%
Customer Support
18.1%
Loyalty
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Value For Money, making up 0.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.6%
4
3.7%
3
0.7%
2
0.0%
1
1.0%

Based on 405 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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