Ultimate Pet Nutrition

Veterinary & Pet Services • United Statesultimatepetnutrition.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−0.9 vs. last month4.41 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#57of 92

Top 62% · Mid Pack

#1 (best)#92 (worst)

#55Peer

#56Peer

#57This company

#58Peer

#59Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering July 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,993 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.5%

Delivery Shipping

14.6%

Product Quality

14.5%

Pricing

14.1%

Customer Support

11.9%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 21.6% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

72.4%

4★

12.5%

3★

5.7%

2★

2.6%

1★

6.9%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 89.1% of reviews in the last three months were positive, compared with 89.2% in the three months before that.

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