Customereye

Feel Good Contacts

Healthcare & Medical • United Kingdomwww.feelgoodcontacts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+3.8 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#391of 615
Top 64% · Mid Pack
#1 (best)#615 (worst)
#389Peer
#390Peer
#391This company
#392Peer
#393Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering December 2024 — 112 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 16% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.8%
Customer Support
14.0%
Response Speed
13.7%
Product Quality
12.6%
Pricing
10.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 24.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.2%
4
4.2%
3
0.5%
2
1.0%
1
6.2%

Based on 600 analyzed reviews.

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