Based on public reviews and response behavior.
178 reviews over 1,601 days (about 3.4 per month). Busiest month: 29% of reviews. Languages: en 87%, unknown 12%, es 1%.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
62.5
Industry average 66.5
4.0 below average
Rating
3.87
Industry average 4.37
0.50 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering August 2026 — 49 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 12% negative and 2% neutral.
Share of theme mentions
Themes extracted from 178 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Introduce real-time coupon eligibility indicators at the product browsing stage, not just at checkout. Display a clear, plain-language FAQ on promotion pages and embed contextual tooltips during the cart-building process.
Immediately resume responding to all reviews, prioritizing 1-star and 2-star submissions within 24 hours. Develop response playbooks for the top five complaint categories (coupon issues, chat quality, sizing difficulty, durability, checkout errors) that move beyond the current template format to include specific remediation steps and follow-up offers.
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