Eyebuydirect

Healthcare & Medical • USwww.eyebuydirect.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−4.6 vs. last month4.25 ★ average rating · 679 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#415of 615

Top 67% · Mid Pack

#1 (best)#615 (worst)

#413Peer

#414Peer

#415This company

#416Peer

#417Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 656 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

16.3%

Product Quality

15.4%

Pricing

15.3%

Delivery Shipping

14.2%

Loyalty

10.4%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 26.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

65.7%

4★

15.3%

3★

6.8%

2★

3.2%

1★

9.0%

Based on 679 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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