Customereye

Ellisons Hair and Beauty

Cosmetics & Fragrance • United Kingdomwww.ellisons.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+11.6 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#60of 191
Top 31% · Upper Half
#1 (best)#191 (worst)
#58Peer
#59Peer
#60This company
#61Peer
#62Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering October 2024 — 59 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Response Speed
17.5%
Customer Support
16.0%
Product Quality
15.3%
Loyalty
12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.7%
4
3.5%
3
2.0%
2
0.5%
1
5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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