Ecoolbuy

Hobbies & Arts • United Stateswww.ecoolbuy.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+14.8 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#338of 467

Top 72% · Mid Pack

#1 (best)#467 (worst)

#336Peer

#337Peer

#338This company

#339Peer

#340Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.2%

Product Quality

17.5%

Response Speed

14.8%

Loyalty

11.4%

Customer Support

8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.5%

4★

9.2%

3★

1.3%

2★

2.0%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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