ECARPETGALLERY

Home & Living • Canadawww.ecarpetgallery.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+13.3 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#264of 675

Top 39% · Upper Half

#1 (best)#675 (worst)

#262Peer

#263Peer

#264This company

#265Peer

#266Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 9% negative

89%

positive

Positive89%
Neutral1%
Negative9%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.8%

Delivery Shipping

20.6%

Response Speed

17.2%

Customer Support

10.9%

Loyalty

10.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 13.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.8%

4★

4.5%

3★

1.2%

2★

0.3%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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