Customereye

Drivetech

Professional Certification & Skills • United Kingdomwww.drivetech.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
−2.3 vs. last month4.74 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#51of 281
Top 18% · Top Tier
#1 (best)#281 (worst)
#49Peer
#50Peer
#51This company
#52Peer
#53Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 54 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.3%
Loyalty
19.5%
Customer Support
16.4%
Pricing
13.4%
Response Speed
7.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 16.9% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
89.9%
4
4.5%
3
0.5%
2
0.5%
1
4.6%

Based on 603 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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