DreamHost

Software & Web Services • United Stateswww.dreamhost.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+15.2 vs. last month4.63 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#163of 363

Top 45% · Upper Half

#1 (best)#363 (worst)

#161Peer

#162Peer

#163This company

#164Peer

#165Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering July 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.1%

Loyalty

15.0%

Problem Resolution

14.5%

Response Speed

12.9%

Product Quality

10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 17.4% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

88.3%

4★

2.7%

3★

0.8%

2★

0.6%

1★

7.6%

Based on 998 analyzed reviews. Sentiment is holding steady: 90.0% of reviews in the last three months were positive, compared with 91.4% in the three months before that.

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