Customereye

Double8tickets

Entertainment & Events • United Kingdomwww.double8tickets.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#199of 322
Top 62% · Mid Pack
#1 (best)#322 (worst)
#197Peer
#198Peer
#199This company
#200Peer
#201Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering July 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.6%
Product Quality
17.3%
Customer Support
14.9%
Delivery Shipping
10.9%
Communication
10.4%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 10.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 19.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
71.5%
4
9.2%
3
3.3%
2
0.8%
1
15.2%

Based on 600 analyzed reviews. Sentiment is improving: 72.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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