Dolphin Music

Hobbies & Arts • United Kingdomwww.dolphinmusic.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+19.6 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#372of 467

Top 80% · Bottom Tier

#1 (best)#467 (worst)

#370Peer

#371Peer

#372This company

#373Peer

#374Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering June 2017 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 25% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2017.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Customer Support

15.0%

Product Quality

13.2%

Response Speed

12.4%

Loyalty

12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.0%

4★

7.2%

3★

4.3%

2★

3.3%

1★

4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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