Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
62% of reviews positive, 36% negative
Covering December 2025 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Showing 986 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 25.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 996 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.
