Customereye

Derwent Pencils

Hobbies & Arts • United Kingdomwww.derwentart.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
+11.1 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#311of 467
Top 67% · Mid Pack
#1 (best)#467 (worst)
#309Peer
#310Peer
#311This company
#312Peer
#313Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.5%
Product Quality
21.2%
Response Speed
18.8%
Customer Support
9.7%
Loyalty
7.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.5%
4
4.2%
3
2.2%
2
0.7%
1
1.5%

Based on 600 analyzed reviews. Sentiment is slipping: 91.4% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis