Customereye

Dental Direct

Healthcare & Medical • United Kingdomwww.dentaldirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.44 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#531of 615
Top 86% · Bottom Tier
#1 (best)#615 (worst)
#529Peer
#530Peer
#531This company
#532Peer
#533Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 569 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.1%
Response Speed
17.0%
Customer Support
11.5%
Pricing
11.0%
Product Quality
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 32.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.5%
4
8.6%
3
4.8%
2
3.0%
1
7.1%

Based on 603 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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