Based on public reviews and response behavior.
600 reviews over 3,086 days (about 5.9 per month). Busiest month: 9% of reviews.
Food & Beverage average: score 61.9, rating 4.26 stars, reply rate 33.4%, over 2,522 ranked companies · benchmark 10 Oct 2026
Score
62.8
Industry average 61.9
0.9 above average
Rating
3.74
Industry average 4.26
0.52 below average
Reply rate
—
Industry average 33.4%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering November 2024 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,522 ranked companies in Food & Beverage (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.152 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.140). Review the worst months in the trend data to identify specific operational or product issues.
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