Credit Union of New Jersey

Finance & Insurance • United Stateswww.cunj.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−6.4 vs. last month4.73 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#181of 373

Top 49% · Upper Half

#1 (best)#373 (worst)

#179Peer

#180Peer

#181This company

#182Peer

#183Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering July 2026 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.9%

Product Quality

17.2%

Onboarding

11.2%

Response Speed

10.1%

Loyalty

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.2%

4★

5.2%

3★

3.6%

2★

1.3%

1★

2.7%

Based on 998 analyzed reviews. Sentiment is holding steady: 95.0% of reviews in the last three months were positive, compared with 97.7% in the three months before that.

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