Based on public reviews and response behavior.
194 reviews over 346 days (about 17 per month). Busiest month: 16% of reviews. Languages: en 73%, de 15%, fr 7%.
Cosmetics & Fragrance average: score 63.7, rating 4.25 stars, reply rate 36.5%, over 396 ranked companies · benchmark 30 Oct 2026
Score
75.4
Industry average 63.7
11.7 above average
Rating
3.63
Industry average 4.25
0.62 below average
Reply rate
—
Industry average 36.5%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 34% negative
Covering October 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Share of theme mentions
Themes from the 194 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 396 ranked companies in Cosmetics & Fragrance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.199 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 75.4 places the company in the top quarter of about 400 ranked Cosmetics & Fragrance companies (75th percentile: 74). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
Included in the full report
Unlock the full report — $4.99
