Customereye

Countrywide Farmers plc. - ceased trading May 2018

Beauty & Wellness • United Kingdomwww.countrywidefarmers.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

38/100
+9.9 vs. last month3.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#338of 351
Top 96% · Bottom Tier
#1 (best)#351 (worst)
#336Peer
#337Peer
#338This company
#339Peer
#340Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering April 2018 — 18 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 28% of reviews in this period, with 72% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2018.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.5%
Customer Support
16.3%
Response Speed
12.2%
Loyalty
10.8%
Product Quality
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
48.8%
4
8.5%
3
6.8%
2
9.0%
1
26.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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