Customereye

Complex Law

Legal & Compliance • United Kingdomwww.complexlaw.co.uk

Review data last updated .

Based on public reviews and response behavior.

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153 reviews over 14 days (about 333 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 82%, unknown 17%, fr 1%.

Overall Score

50/100
Short observation window (14 days)
4.52 ★ average rating · 153 reviews
50/100 from 153 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

50.3

Industry average 70.0

19.7 below average

Rating

4.52

Industry average 4.51

in line with average

Reply rate

—

Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#988of 1072 ranked in Legal & Compliance
Top 92% · Bottom Tier
#1 (best)#1072 (worst)
#986Peer
#987Peer
#988This company
#989Peer
#990Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2026 — 153 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Response Speed
Hidden
Customer Support
Hidden
Communication
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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