Finance & Insurance • United Stateswww.collegeavestudentloans.com
Review data last updated .
Based on public reviews and response behavior.
644 reviews.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
61.6
Industry average 64.0
2.4 below average
Rating
4.35
Industry average 4.23
0.12 above average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 27% negative
Covering October 2024 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 26% negative and 9% neutral.
Share of theme mentions
Themes from the 644 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Onboarding" is the strongest recurring theme in the reviews: 414 mentions with a sentiment score of 79.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
