Customereye

College Ave

Finance & Insurance • United Stateswww.collegeavestudentloans.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

62/100
−8.3 vs. last month4.35 ★ average rating · 644 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#126of 373
Top 34% · Upper Half
#1 (best)#373 (worst)
#124Peer
#125Peer
#126This company
#127Peer
#128Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 27% negative

69%
positive
  • Positive69%
  • Neutral4%
  • Negative27%

Sentiment Balance

Covering October 2024 — 23 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 26% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 613 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
37.0%
Response Speed
17.4%
Communication
10.2%
Customer Support
9.9%
Product Quality
9.5%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • •Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
76.7%
4★
6.2%
3★
3.4%
2★
2.5%
1★
11.2%

Based on 644 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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