Customereye

Chemistdirect

Pharmacy & Online Medicinewww.chemistdirect.com.au

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 358 days (about 8.6 per month). Busiest month: 37% of reviews. Languages: en 100%.

Overall Score

51/100
+11.8 vs. last month4.75 ★ average rating · 101 reviews
51/100 from 101 reviews over 7 months, moderate confidence.

Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 23 Oct 2026

Score

50.7

Industry average 60.5

9.8 below average

Rating

4.75

Industry average 4.27

0.48 above average

Reply rate

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Industry average 37.3%

not measured

Competitive Performance Rank

Among ranked Pharmacy & Online Medicine companies

#530of 672 ranked in Pharmacy & Online Medicine
Top 79% · Bottom Tierup 97 from last month
#1 (best)#672 (worst)
#528Peer
#529Peer
#530This company
#531Peer
#532Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

78% of reviews positive, 18% negative

78%
positive
  • Positive78%
  • Neutral4%
  • Negative18%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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