Chemist Counter Direct

Pharmacy & Online Medicine • Sandbachwww.chemistcounterdirect.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+29.5 vs. last month4.56 ★ average rating · 560 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#134of 189

Top 71% · Mid Pack

#1 (best)#189 (worst)

#132Peer

#133Peer

#134This company

#135Peer

#136Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral2%
Negative26%

Sentiment Balance

Covering June 2021 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 549 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Response Speed

15.9%

Pricing

13.5%

Customer Support

12.6%

Loyalty

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 40.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

80.0%

4★

9.8%

3★

2.0%

2★

2.3%

1★

5.9%

Based on 560 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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